Privacy Policy
Effective Date: May 15, 2026
JAXONLABS (“JAXONLABS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you choose to share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, tools, forms, communications, and consulting services. This policy is intended to address privacy requirements applicable to JAXONLABS in Canada and the United States, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and applicable U.S. state privacy laws where they apply.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include your name, email address, phone number, company name, job title, location, and any other information you provide when contacting us, booking a call, subscribing to communications, submitting a form, or engaging our services.
Business and Project Information
If you work with JAXONLABS, we may collect information related to your business, brand, website, operations, strategy, marketing, internal systems, documents, communications, and project materials.
Website and Technical Information
We may collect information such as IP address, browser type, device information, pages visited, referral source, cookies, analytics data, and general website usage information.
Self-Serve Tool Information
JAXONLABS may provide complimentary tools, templates, diagnostics, calculators, planning resources, and brand exploration tools on our website. These tools are designed to help visitors think through their brand, strategy, positioning, growth opportunities, and business challenges before engaging with JAXONLABS.
Unless a tool clearly asks you to submit information to JAXONLABS, the information you enter into these tools is intended to remain stored locally on your own device or browser. JAXONLABS does not automatically receive this information unless you choose to submit it, email it, book a call, complete a
contact form, download or share a report with us, or otherwise provide it to us directly.
You may clear locally stored tool information by clearing your browser data, cache, cookies, or local storage settings.
2. How We Use Your Information
We may use information we collect to:
Respond to inquiries and communicate with you.
Provide consulting, advisory, strategy, brand, marketing, website, automation, and related services.
Review your business, brand, website, or project needs when you request support.
Improve our website, tools, resources, user experience, and service offerings.
Send newsletters, updates, insights, or marketing communications where permitted by law or where you have provided consent.
Analyze website performance and understand how visitors interact with our content.
Maintain records for business, legal, accounting, tax, security, and compliance purposes.
Protect against fraud, misuse, unauthorized access, or other harmful activity.
3. Website Tools and Local Storage
JAXONLABS provides certain website tools as complimentary resources. These tools are meant to help users explore business, brand, strategy, positioning, and growth questions before deciding whether to work with JAXONLABS.
For these tools:
Information entered into the tool may be saved locally in your browser or device.
JAXONLABS does not automatically receive your tool responses unless you choose to share them.
You may choose to download, copy, export, email, or submit your results to JAXONLABS.
If you choose to share your tool results with JAXONLABS, we may use that information to understand your needs, prepare for a call, recommend next steps, or provide services.
Local browser storage is controlled by you and your browser settings.
These tools are provided for general informational and planning purposes only. They are not a substitute for formal consulting, legal, financial, tax, or professional advice.
4. Consent
By using our website, submitting information, engaging our services, or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Where required by law, we will seek your express consent before collecting, using, or disclosing personal information for specific purposes, including email marketing.
You may withdraw consent at any time, subject to legal, contractual, or business limitations.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, measure marketing effectiveness, and improve the user experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies or local storage are disabled.
6. Analytics, Advertising, and Third-Party Platforms
We may use third-party services such as website hosting providers, analytics platforms, email marketing systems, form tools, scheduling tools, customer relationship management systems, advertising platforms, or other software providers.
These service providers may process information on our behalf for purposes such as website operation, analytics, communications, marketing, scheduling, or service delivery.
We do not sell your personal information.
We do not knowingly share personal information for cross-context behavioral advertising unless disclosed and permitted by applicable law.
7. Sharing of Information
We may share information with:
Service providers who help us operate our website, tools, communications, analytics, marketing, scheduling, payments, or consulting services.
Professional advisors such as accountants, lawyers, consultants, or insurers where necessary for business operations.
Legal or regulatory authorities where required by law, court order, regulation, or lawful request.
Business partners or contractors only where needed to deliver services you have requested.
We do not sell or rent your personal information.
8. International Data Transfers
JAXONLABS is based in Canada and may work with clients, service providers, software platforms, and technology systems located in Canada, the United States, and other jurisdictions.
As a result, your information may be stored, processed, or accessed outside your province, state, or country of residence. Privacy laws in those jurisdictions may differ from the laws where you live.
Where required, we use reasonable contractual, technical, and organizational safeguards to protect personal information transferred across borders.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
10. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.
Information stored locally in your browser through JAXONLABS website tools remains under your control and may be deleted through your browser settings.
11. Your Privacy Rights in Canada
If you are located in Canada, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Withdraw consent to certain uses of your information.
Ask questions about how your information is collected, used, disclosed, stored, or protected.
File a complaint with the appropriate privacy authority.
To make a privacy request, contact us using the information below.
12. Your Privacy Rights in the United States
Depending on your state of residence and whether applicable privacy laws apply to JAXONLABS, you may have the right to:
Know what personal information we collect, use, disclose, or share.
Request access to personal information we hold about you.
Request deletion of personal information, subject to legal exceptions.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information, where applicable.
Limit the use or disclosure of sensitive personal information, where applicable.
Exercise privacy rights without discrimination.
JAXONLABS does not sell personal information.
To exercise any applicable U.S. privacy rights, please contact us using the information below.
13. Email Communications
If you subscribe to JAXONLABS updates, newsletters, insights, or marketing communications, we may use your email address to send you relevant content.
You may unsubscribe at any time using the unsubscribe link in the email or by contacting us directly.
We may still send non-marketing communications related to active projects, service delivery, billing, legal matters, or important business updates.
14. Children’s Privacy
Our website, tools, and services are intended for business owners, professionals, founders, leaders, and adult users. They are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
15. Links to Other Websites
Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.
You should review the privacy policies of any third-party websites you visit.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of our website, tools, or services after changes are posted means you accept the updated policy.
17. Contact Us
For privacy questions, requests, or concerns, please contact:
JAXONLABS — United States
JAXONLABS LLC
21171 E Sunset Drive
Queen Creek, Arizona
85142
United States
Phone: 646-877-5502
Email: management@jaxonlabs.com
JAXONLABS — Canada
1247862 Alberta Ltd.
2-23166 TWP 522
Sherwood Park, Alberta
T8B 1H2
Canada
Phone: 780-710-5502
Email: management@jaxonlabs.com
For privacy-related requests, please contact us at management@jaxonlabs.com. We will direct your request to the appropriate JAXONLABS entity based on your location, relationship with us, and the nature of the request.